Privacy Policy

Felucca ("we", "us", "our") is a watercraft booking marketplace connecting riders with boat operators in Egypt. Our platform is available as a mobile application for iOS and Android.

For any privacy-related questions, contact us at feluccaeg@outlook.com.

We collect only the data necessary to operate the service:

• Identity:First name, last name
• Contact:Email address, phone number
• Location:Pickup pin you place on the map at booking time. We do not track your location continuously or in the background.
• Booking data:Trip date, time, duration, passenger count, vessel type, special requests
• Account data:Encrypted password (via Supabase Auth), account creation date
• Device data:Device type and OS version (collected automatically by our backend infrastructure)

Payment data: Felucca is a cash-only platform. No credit card numbers, bank details, or payment tokens are ever collected or stored by us.

• →Create and manage your account
• →Process and confirm bookings between you and operators
• →Show your pickup location to the operator you booked
• →Send you booking confirmations and status updates (in-app notifications)
• →Allow operators to contact you about your trip
• →Resolve disputes or support requests
• →Comply with applicable Egyptian law

We do not sell your personal data. We share it only in these cases:

• Operators you book:When you complete a booking, the operator receives your name, phone number, and pickup location to fulfil the trip.
• Supabase:Our database and authentication infrastructure provider. Data is processed under their data processing agreement. See supabase.com/privacy.
• Google Maps:Used to display maps within the app. Google may collect device identifiers. See policies.google.com/privacy.
• Legal obligations:We may disclose data when required by Egyptian law or valid legal process.

We retain your account data for as long as your account is active. Booking records are retained for 24 months for dispute resolution and legal compliance. If you delete your account, your personal profile is removed immediately. Booking records may be retained in anonymised form for up to 24 months thereafter.

You have the right to:

• →Access the personal data we hold about you
• →Correct inaccurate data
• →Request deletion of your account and personal data
• →Object to processing of your data
• →Receive a copy of your data in a portable format

To exercise any of these rights, email feluccaeg@outlook.com or use the "Delete Account" option in the app under Profile → Settings.

You can delete your account at any time from within the Felucca app: go to Profile → Settings → Delete Account. Upon deletion, your personal information is removed from our active systems. Residual backup copies are purged within 30 days.

We use industry-standard security measures including TLS encryption in transit, Supabase Row-Level Security policies ensuring each user can only access their own data, and PKCE-based authentication. No security measure is perfect; if you suspect a breach, contact us immediately at feluccaeg@outlook.com.

Felucca is not intended for users under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes via in-app notification or email at least 7 days before the change takes effect. Continued use of the app after that date constitutes acceptance of the updated policy.

This policy is governed by the laws of the Arab Republic of Egypt. For any privacy questions or requests, contact us at: